Whirlpool Refrigerator 6GC5THGXKS00 User Manual

®
CABINET DEPTH  
SIDE BY SIDE  
REFRIGERATOR  
Use & Care Guide  
Table of Contents................................................. 2  
2254913  
 
REFRIGERATOR SAFETY  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all  
safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word DANGERor  
WARNING.These words mean:  
You can be killed or seriously injured if you don't  
immediately follow instructions.  
You can be killed or seriously injured if you don't  
follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you  
what can happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
WARNING:To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic  
precautions:  
I Plug into a grounded (earthed) outlet.  
I Do not remove ground prong.  
I Do not use an adapter.  
I Do not use an extension cord.  
I Disconnect power before servicing.  
I Replace all panels before operating.  
I Remove doors from your old refrigerator.  
I Use nonflammable cleaner.  
I Disconnect power before installing ice maker (on  
ice maker kit ready models only).  
I
Use a sturdy glass when dispensing ice or water  
(on some models).  
I The appliance is not intended for use by young  
children or infirm persons without supervision.  
I
Young children should be supervised to ensure that  
they do not play with the appliance.  
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If the power supply cord is damaged, it must be  
replaced by the manufacturer or its service agent or  
a similarly qualified person in order to avoid a hazard.  
I Keep flammable materials and vapors, such as  
gasoline, away from refrigerator.  
I Use two or more people to move and install  
refrigerator.  
SAVE THESE INSTRUCTIONS  
Before you throw away your old refrigerator or freezer:  
Proper Disposal of Your Old Refrigerator  
I
Take off the doors.  
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Leave the shelves in place so that children may not easily  
climb inside.  
WARNING  
Suffocation Hazard  
Remove doors from your old refrigerator.  
Failure to do so can result in death or  
brain damage.  
IMPORTANT: Child entrapment and suffocation are not problems  
of the past. Junked or abandoned refrigerators are still dangerous  
– even if they will sit for “just a few days.” If you are getting rid of  
your old refrigerator, please follow these instructions to help  
prevent accidents.  
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Location Requirements  
REFRIGERATOR  
INSTALLATION  
WARNING  
Unpacking  
WARNING  
Excessive Weight Hazard  
Explosion Hazard  
Use two or more people to move and install  
refrigerator.  
Keep flammable materials and vapors, such as  
gasoline, away from refrigerator.  
Failure to do so can result in back or other injury.  
Failure to do so can result in death, explosion,  
or fire.  
Removing packaging materials  
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Remove tape and glue residue from surfaces before turning  
on the refrigerator. Rub a small amount of liquid dish soap  
over the adhesive with your fingers. Wipe with warm water  
and dry.  
NOTE: Do not install the refrigerator near an oven, radiator, or  
other heat source, nor in a location where the temperature will fall  
below 55°F (13°C).  
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Do not use sharp instruments, rubbing alcohol, flammable  
fluids, or abrasive cleaners to remove tape or glue. These  
products can damage the surface of your refrigerator. For  
more information, see the Refrigerator Safetysection.  
When MovingYour Refrigerator:  
Your refrigerator is heavy. When moving the refrigerator  
for cleaning or service, be sure to protect the floor.  
Always pull the refrigerator straight out when moving it.  
Do not wiggle or walkthe refrigerator when trying to move  
it, as floor damage could occur.  
36"  
(91.5 cm)  
131  
(34 c4m)  
/
"
161  
/
"
(42 c2m)  
Cleaning before use  
72"  
(182.9 cm)  
After you remove all of the packaging materials, clean the inside  
of your refrigerator before using it. See the cleaning instructions  
in the Refrigerator Caresection.  
121  
(32 cm)  
/
2"  
201  
(51.5 cm)  
/4"  
2"  
2"  
(5.1 cm)  
Important information to know about glass shelves  
and covers:  
(5.1 cm)  
Do not clean glass shelves or covers with warm water when  
they are cold. Shelves and covers may break if exposed to  
sudden temperature changes or impact, such as bumping.  
For your protection, tempered glass is designed to shatter  
into many small, pebble-size pieces. This is normal. Glass  
shelves and covers are heavy. Use special care when re-  
moving them to avoid impact from dropping.  
21  
(6.4 cm)  
/
2
"
91  
(23.5 cm)  
/4"  
1. Minimum fixed wall position.  
2. For full-overlay cabinet doors and a trim kit, the  
height of the opening must be 72¹⁄₈ in.  
(183.2 cm).  
3. Recommended locations for electrical and  
water connections.  
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If you are installing the refrigerator to fit flush with the front of  
the base cabinets, all shoe molding and baseboards must be  
removed from the rear of the refrigerator opening.  
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The water hookup and electrical hookup must be placed near  
the bottom of the refrigerator.  
A trim kit is available for those installations where the  
refrigerator will not fit flush. See the Assistance or Service”  
section for ordering information.  
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Electrical Requirements  
Removing the Door Handles  
(on some models)  
Apply firm pressure with hand on face of trim. Slide top trim up  
and bottom trim down away from handle, then lift off of shoulder  
screws. Remove handle screws.  
WARNING  
Electrical Shock Hazard  
Plug into a grounded (earthed) outlet.  
Do not remove ground prong.  
Do not use an adapter.  
Do not use an extension cord.  
Failure to follow these instructions can result in  
death, fire, or electrical shock.  
Before you move your refrigerator into its final location, it is  
important to make sure you have the proper electrical  
connection:  
Recommended Grounding Method  
A 115 Volt, 60 Hz. (Plug 1), 220/240 Volt/50 Hz (Plugs 2 or 3), or  
220 Volt/60Hz (Plug 3) AC only 10 ampere fused and grounded  
(earthed) electrical supply is required.  
Water Supply Connection  
(on some models)  
Read all directions carefully before you begin.  
IMPORTANT:  
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All installations must be in accordance with local plumbing  
code requirements.  
Plug 2  
Plug 1  
Plug 3  
Plug 4  
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Contact your dealer or Whirlpool designated service  
company for proper installation and parts.  
It is recommended that a separate circuit serving only your  
refrigerator be provided. Use an outlet that cannot be turned off  
by a switch or pull chain. Do not use an extension cord.  
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Connect to potable water only.  
NOTE: Before performing any type of installation, cleaning, or  
removing a light bulb, turn the control, (Thermostat, Refrigerator  
or Freezer Control depending on the model) to OFF and then  
disconnect the refrigerator from the electrical source. When you  
are finished, reconnect the refrigerator to the electrical source  
and reset the control (Thermostat, Refrigerator or Freezer Control  
depending on the model) to the desired setting.  
Water pressure: 30 to 150 psi (207 KPa - max. 1030 KPa).  
Install ice maker tubing in areas where temperatures are  
above freezing.  
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If operating the refrigerator before installing the water  
connection, turn ice maker to the OFF position to prevent  
operation without water (See Water System Preparation).  
For Australia and New Zealand:  
Your new appliance has been especially manufactured to meet all  
Australian Standards and Conditions.  
It may take up to 24 hours for your ice maker to begin  
producing ice.  
Some notations in the installation instructions may refer to  
electrical requirements in other countries, so we draw your  
particular attention to these specific notes.  
Your appliance needs to be plugged into a 230/240 Volt 50 Hz 10  
amp (Plug 4) AC only earthed outlet.  
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Dimensions for custom wood panels:  
Water System Preparation  
1/8"  
(3.18 mm)  
1/8"  
(3.18 mm)  
(on some models)  
Please read before using the water system.  
1/8"  
(3.18 mm)  
1/8"  
(3.18 mm)  
Immediately after installation, follow the steps below to make  
sure that the water system is properly cleaned.  
23 3/4"  
(60.3 cm)  
1. Open the freezer door and turn off the ice maker by lifting up  
the wire shutoff arm as shown.  
15 3/8"  
(39 cm)  
19 3/32"  
(48.5 cm)  
67 15/16"  
(172.5 cm)  
15 3/8"  
(39 cm)  
NOTES:  
29 13/16"  
(75.7 cm)  
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If your model has a base grille filter system, make sure the  
base grille filter is properly installed and the cap is in the  
horizontal position.  
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Do not use with water that is microbiologically unsafe or  
of unknown quality without adequate disinfection before  
or after the system.  
2. Use a sturdy container to depress the water dispenser bar  
until the water begins to flow. Flush the water system by  
dispensing and discarding 2 to 3 gal. (8 to 12 L) of water.  
Cleaning the system will take approximately 6 to 7 minutes  
and will help clear air from the line. Additional flushing may be  
required in some households.  
Routing Dimensions for Custom Panels more than ¹⁄₄"  
(6 mm) thick  
Handle side detail  
2¹⁄₂"  
(63.5 mm)  
min.  
NOTE: As air is cleared from the system, water may spurt out  
of the dispenser.  
3. Open the freezer door and turn on the ice maker by lowering  
the wire shutoff arm. Please refer to the Ice Maker and  
Storage Bin/Bucketsection for further instructions on the  
operation of your ice maker.  
¹⁄₄" (6 mm) max.  
I
Allow 24 hours to produce the first batch of ice.  
Discard the first three batches of ice produced.  
1¹⁄₂" (38.1 mm)  
panel  
I
min.  
handle  
Custom Door Panels  
Top, bottom and side trim detail  
Creating Custom Wood Panels  
¹⁄₄"  
(6 mm) max.  
If you plan to install custom wood decorator panels, you will need  
to create the panels yourself or consult your cabinet maker or  
carpenter. See dimensional drawings for wood panel inserts.  
Flat panels:  
You can create a custom flat panel a maximum of ¹⁄₄ in. (6.35 mm)  
thick to replace your decorator panels. Flat wood panels less  
than ¹⁄₄ in. (6.35 mm) thick are not recommended.  
¹⁄₂"  
(12.7 mm)  
min.  
Raised panels:  
A raised panel design can be created by screwing or gluing wood  
panels to ¹⁄₄ in. (6.35 mm) backing or by using ³⁄₄ in. (19.05 mm)  
stock with routed edges. Raised panels should be spaced  
2¹⁄₄ in. (5.70 cm) from the back edge of the handle to allow room  
for fingers to grasp the handle.  
panel  
Installing Custom Wood Panels  
1. Remove any packing tape.  
2. Remove the refrigerator and freezer door trims from the hinge  
side of each door by pulling the trim away from the bottom of  
the door first.  
Weight requirements for raised panel inserts:  
I
Refrigerator door panel should not exceed 28 lbs.  
(12.7 kg).  
I
Freezer door panels should not exceed 21 lbs. (9.5 kg)  
combined weight.  
3. Partially unscrew the two screws that hold the top trim in  
place. It is not necessary to completely remove the screws.  
Loosen the screws approximately ¹⁄₄ in. (6.35 mm) from the  
trim to allow the panels to slide freely.  
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4. Remove the existing door panels, if panels were provided.  
5. Slide custom door panels into place.  
3. Roll the grille up toward the refrigerator until it snaps into  
place.  
NOTE: The freezer door panels may require ¹⁄₈ in. (3.18 mm)  
cardboard fillers behind the panels to keep them from being  
loose in that area.  
6. Replace the hinge side trims by inserting the notched end  
under the top trim first.  
7. Tighten the two top trim screws.  
Leveling Refrigerator  
Your refrigerator has a front and rear roller at the base of the  
product on each side. All four rollers can be adjusted from the  
front of the product. If your refrigerator seems unsteady or you  
want the doors to close easier, adjust the refrigerator's tilt using  
the instructions below:  
1. Check the installation location to be sure that you have the  
proper clearance for the refrigerator. (See the Location  
Requirementssection.)  
2. Plug into a grounded (earthed) outlet.  
3. Move the refrigerator into its final position.  
4. Open the refrigerator and freezer doors to locate the leveling  
bolts at the left and right of the refrigerator base. If your  
refrigerator has a base grille, remove it (see Base Grille”  
earlier in this section).  
1. Side Trims  
2. Top Trim Screws  
3. Door Panels  
4. Filler Panels  
1. Rear Leveling Bolt (yellow)  
2. Front Leveling Bolt (silver)  
Base Grille  
Style 1:  
To remove the base grille:  
1. Open the refrigerator and freezer doors 90°.  
2. Remove screws from the base grille using a screwdriver.  
NOTE: Do Not Remove Tech Sheet that is fastened behind the  
base grille.  
NOTE: The yellow (top) bolt will adjust the rear of the  
refrigerator, and the silver (bottom) bolt will adjust the front of  
the refrigerator.  
5. Use a ¹⁄₂ in. (12.70 mm) socket wrench to adjust the leveling  
bolts. Turn the leveling bolt to the right to raise that side of the  
refrigerator or turn the leveling bolt to the left to lower that  
side. It may take several turns of the leveling bolts to adjust  
the tilt of the refrigerator.  
To replace the base grille:  
1. Open the refrigerator and freezer doors to 90°.  
NOTE: Be careful not to unscrew the leveling bolts too much  
when lowering the refrigerator. The bolt head will start to  
come away from the refrigerator when in the lowest position.  
If the screw does come out of the rear roller bracket, the  
compartment access cover on the back of the refrigerator will  
have to be removed to reinstall the bolt.  
2. Position the base grille in front of the refrigerator and replace  
the screws.  
Style 2:  
To remove the base grille:  
1. Open the refrigerator and freezer doors to 90°.  
2. Grasp the grille with both hands.  
3. Lift up and tilt the top of the grille toward you.  
NOTE: Do not remove the Tech Sheet that is fastened behind the  
grille.  
To replace the base grille:  
1. Open the refrigerator and freezer doors to 90°.  
2. Place the lower clips in the openings in the metal panel.  
7
 
6. Adjust the front leveling bolt to bring the refrigerator top  
parallel with the cabinet above the refrigerator. For standard  
cabinets, leave approximately ¹⁄₈ in. (3.18 mm) gap between  
the top hinges and the cabinet. For full-overlay cabinets,  
leave ¹⁄₄ in. (6.35 mm) gap for leveling. If you do not have a  
cabinet above the refrigerator, simply adjust the refrigerator to  
make it level.  
REFRIGERATOR USE  
Ensuring Proper Air Circulation  
In order to ensure proper temperatures, you need to permit  
airflow between the two sections. Cold air enters the bottom of  
the freezer section and moves up. It then enters the refrigerator  
section through the top vent. Air then returns to the freezer as  
shown.  
1. For standard cabinets, leave ¹⁄₈ in. (3.18 mm)  
minimum clearance for leveling the refrigerator. For  
full-overlay cabinets, leave ¹⁄₄ in. (6.35 mm)  
minimum clearance for leveling and door clearance.  
2. Front of the refrigerator.  
7. Adjust the rear leveling bolt to bring the refrigerator level with  
the side cabinets or cabinet end panels.  
8. If you want, you may now use the four leveling bolts to raise  
the refrigerator to close the gap between the refrigerator top  
hinge and the cabinet opening. Check that all four rollers still  
touch the floor and that the cabinet doors above the  
refrigerator open all the way.  
9. Replace the base grille.  
Normal Sounds  
Do not block any of these vents with food such as soda, cereal,  
bread, etc. If the vents are blocked, airflow will be prevented and  
the temperature controls will not function properly.  
Your new refrigerator may make sounds that your old one didnt  
make. Because the sounds are new to you, you might be  
concerned about them. Most of the new sounds are normal. Hard  
surfaces, such as the floor, walls, and cabinets, can make the  
sounds seem louder. The following describes the kinds of sounds  
and what may be making them.  
IMPORTANT: Because air circulates between both sections, any  
odors formed in one section will transfer to the other. You must  
thoroughly clean both sections to eliminate odors. To prevent  
odor transfer from food, wrap or cover foods tightly.  
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If your product is equipped with an ice maker, you will hear a  
buzzing sound when the water valve opens to fill the ice  
maker for each cycle.  
Using the Controls  
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Your refrigerator is designed to run more efficiently to keep  
your food items at the desired temperatures and to minimize  
energy usage. The high efficiency compressor and fans may  
cause your refrigerator to run longer than your old one. You  
may also hear a pulsating or high-pitched sound from the  
compressor or fans adjusting to optimize performance.  
Electronic Controls  
For your convenience, your controls are preset at the factory.  
When installing your refrigerator, make sure that the controls are  
still preset to the mid-settingsas shown. To view settings, press  
the POWER (ON/OFF) button.  
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You may hear the evaporator fan motor circulating air through  
the refrigerator and freezer compartments. The fan speed  
may increase as you open the doors or add warm food.  
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Rattling noises may come from the flow of refrigerant, the  
water line, or items stored on top of the refrigerator.  
Water dripping on the defrost heater during a defrost cycle  
may cause a sizzling sound.  
As each cycle ends, you may hear a gurgling sound due to  
the refrigerant flowing in your refrigerator.  
Contraction and expansion of the inside walls may cause a  
popping noise.  
You may hear air being forced over the condenser by the  
condenser fan.  
You may hear water running into the drain pan during the  
defrost cycle.  
8
 
IMPORTANT:  
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Your product will not cool when the Power Control is set to  
OFF.  
Water and Ice Dispensers  
(on some models)  
I
The Refrigerator Control adjusts the refrigerator compartment  
temperature. The Freezer Control adjusts the freezer  
compartment temperature. Press the UP ARROW to make  
the temperature warmer. Press the DOWN ARROW to make  
the temperature colder.  
WARNING  
I
Wait 24 hours before you put food into the refrigerator. If you  
add food before the refrigerator has cooled completely, your  
food may spoil.  
NOTE: Adjusting the Refrigerator and Freezer Controls to a  
higher (colder) setting will not cool the compartments any  
faster.  
Cut Hazard  
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The preset settings should be correct for normal household  
usage. The controls are set correctly when milk or juice is as  
cold as you like and when ice cream is firm.  
Use a sturdy glass when dispensing ice or water.  
Failure to do so can result in cuts.  
If the temperature is too warm or too cold in the refrigerator or  
freezer, first check the air vents to be sure they are not  
blocked before adjusting the controls.  
Depending on your model, you may have one or more of the  
following options: the ability to select either crushed or cubed  
ice, a special light that turns on when you use the dispenser, or a  
lock option to avoid accidental dispensing.  
Adjusting Controls  
If you need to adjust temperatures, adjust the refrigerator  
temperature first. Wait 24 hours between adjustments and then  
recheck the temperatures.  
The Ice Dispenser  
Ice dispenses from the ice maker storage bin in the freezer. When  
the dispenser lever is pressed:  
CONDITION/REASON:  
SETTING  
ADJUSTMENT:  
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A trap door opens in a chute between the dispenser and the  
ice bin. Ice moves from the bin and falls through the chute.  
REFRIGERATOR too cold  
Controls not set correctly for your  
conditions  
Press REFRIGERATOR  
Control UP ARROW to  
move the control to the  
next higher setting  
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When you release the dispenser lever, the trap door closes  
and the ice dispensing stops. The dispensing system will not  
operate when the freezer door is open.  
Some models dispense both cubed and crushed ice. Before  
dispensing ice, select which type of ice you prefer. The button  
controls are designed for easy use and cleaning.  
REFRIGERATOR too warm  
Press REFRIGERATOR  
Control DOWN  
ARROW to move the  
control to the next  
lower setting  
Door opened often, large amount of  
food added or room temperature  
very warm  
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For cubed ice, press the CUBE button until the red indicator  
appears in the window above the CUBE button.  
FREEZER too cold  
Controls not set correctly for your  
conditions  
Press FREEZER  
Control UP ARROW to  
move the control to the  
next higher setting  
FREEZER too warm/too little ice  
Press FREEZER  
Control DOWN  
ARROW to move the  
control to the next  
lower setting  
Door opened often, or large amount  
of food added or very cold room  
temperature (cant cycle often  
enough) or heavy ice usage  
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For crushed ice, press the CRUSH button until the red  
indicator appears in the window above the CRUSH button.  
For crushed ice, cubes are crushed before being dispensed. This  
may cause a slight delay when dispensing crushed ice. Noise  
from the ice crusher is normal, and pieces of ice may vary in size.  
When changing from CRUSH to CUBE, a few ounces of crushed  
ice will be dispensed along with the first cubes.  
9
 
NOTE: See the Changing the Light Bulbssection for  
information on changing the dispenser light bulb.  
To dispense ice:  
1. Press button for the desired type of ice.  
On models without crushed ice, the light switch is a rocker-style  
type. Push the switch to turn the light on, and push again to turn  
the light off.  
2. Press a sturdy glass against the ice dispenser lever. Hold the  
glass close to the dispenser opening so ice does not fall  
outside of the glass.  
The Dispenser Lock (on some models)  
Your dispenser can be turned off for easy cleaning or to prevent  
accidental dispensing by small children and pets. To turn off the  
dispenser, press the LOCK button. The indicator will appear  
above the LOCK button and the ice and water dispensers will not  
work. To unlock the dispenser, press the UNLOCK button until  
the indicator appears. Then continue to dispense ice or water as  
usual.  
IMPORTANT: You do not need to apply a lot of pressure to  
the lever in order to activate the ice dispenser. Pressing hard  
will not make the ice dispense faster or in greater quantities.  
3. Remove the glass to stop dispensing.  
NOTE: The first few batches of ice may have an off-flavor  
from new plumbing and parts. Throw the ice away. Also, take  
large amounts of ice from the ice bin, not through the  
dispenser.  
The Water Dispenser  
NOTE: The lock feature does not shut off power to the product,  
to the ice maker, or to the dispenser light. It simply deactivates  
the dispenser levers.  
If you did not flush the water system when the refrigerator was  
first installed, press the water dispenser bar with a glass or jar  
until you draw and discard 2 to 3 gal. (8 to 12 L) or approximately  
6 to 7 minutes of water after water begins dispensing. It will take  
3 to 4 minutes for the water to begin dispensing. The water you  
draw and discard cleans the system and helps clear air from the  
lines. Allow several hours for the refrigerator to cool down and  
chill water.  
Water Filtration System  
(on some models)  
The water filter indicator light  
The water filter indicator light will help you know when to change  
your water filter cartridge. The light is located at the top of the  
refrigerator compartment. The light will change from green to  
yellow. This tells you that it is almost time to change the water  
filter cartridge (90% of the filter life has been used). It is  
recommended that you replace the water filter cartridge when the  
water filter indicator light changes to red OR water flow to your  
water dispenser or ice maker decreases noticeably. (See  
Changing a water filter cartridgelater in this section.)  
IMPORTANT: Depending on your model, the small removable  
tray at the bottom of the dispenser is designed to catch small  
spills and allow for easy cleaning. There is no drain in the tray.  
The tray can be removed from the dispenser and carried to the  
sink to be emptied or cleaned.  
NOTE: Do not use with water that is microbiologically unsafe  
or of unknown quality without adequate disinfection before  
or after the system.  
To dispense water:  
1. Press a glass against the water dispenser lever.  
2. Remove the glass to stop dispensing.  
NOTE: Dispense enough water every week to maintain a fresh  
supply.  
The Dispenser Light  
The dispenser area has a light. It can be turned on manually by  
pressing the ON button at the right hand side of the control panel.  
The red indicator above the ON button will appear.  
On some models: Whenever you use the dispenser the lever will  
automatically turn the light on.  
After changing the water filter cartridge, reset the water filter  
indicator light by pressing the WATER FILTER button 5 times. The  
indicator light will change from red to green when the system is  
reset.  
10  
 
3. Rotate the cartridge cap to a horizontal position as shown in  
Step 5. (See Changing a water filter cartridgeearlier in this  
section.)  
Changing a water filter cartridge  
The water filter is located below the freezer compartment door.  
1. Locate the water filter cartridge cap in the front base grille  
below the freezer compartment door. Rotate the cap  
counterclockwise to a vertical position and pull the cap and  
filter cartridge out through the base grille.  
NOTE: The cartridge cap may not be even with the base  
grille.  
Ordering replacement filters  
To order more water filter cartridges, see the Accessories”  
section in the Assistance or Servicesection.  
NOTE: There will be water in the cartridge. Some spilling may  
occur.  
Ice Maker and Storage Bin/Bucket  
(on some models - Accessory)  
To turn the ice maker on/off:  
The on/off switch for the ice maker is a wire shutoff arm located  
on the side of the ice maker.  
2. Remove the cartridge cap by sliding it off the end of the old  
cartridge. The cap will slide to the left or right. DO NOT  
DISCARD THE CAP.  
1. To turn the ice maker on, simply lower the wire shutoff arm.  
NOTE: Your ice maker has an automatic shutoff. As ice is  
made, the ice cubes will fill the ice storage bin and the ice  
cubes will raise the wire shutoff arm to the OFF (arm up)  
position.  
2. To manually turn the ice maker off, lift the wire shutoff arm to  
the OFF (arm up) position and listen for the click to make sure  
the ice maker will not continue to operate.  
3. Take the new cartridge out of its packaging and remove  
protective cover from o-rings.  
4. Slide the cartridge cap onto the new cartridge as shown in  
Step 2.  
5. With cartridge cap in the vertical position, push the new filter  
cartridge into the base grille until it stops. Rotate the cartridge  
cap clockwise to a horizontal position.  
To remove and replace the ice bin:  
1. Pull the covering panel out from the bottom and then slide it  
back toward the rear.  
2. Lift the wire shutoff arm so it clicks into the OFF (up)  
position. Ice can still be dispensed, but no more can be  
made.  
3. Lift up the front of the storage bin and pull it out.  
6. RUN WATER THROUGH THE DISPENSER UNTIL THE  
WATER RUNS CLEAR (about 2 to 3 gal. or 6 to 7 minutes).  
This will clean the system and clear air from the lines.  
Additional flushing may be required in some households.  
NOTE: As air is cleared from the system, water may spurt out  
of the dispenser.  
Using the dispenser without the water filter  
4. Replace the bin by pushing it in all the way or the dispenser  
will not work. Push the wire shutoff arm down to the ON  
position to restart ice production. Make sure the door is  
closed tightly.  
You can run the dispenser without a water filter cartridge. Your  
water will not be filtered. If you run the dispenser without a water  
filter cartridge, keep the cartridge cap and replace it in the base  
grille for future use.  
To care for ice storage bin:  
1. Remove the water filter cartridge (See Changing a water  
filter cartridgeearlier in this section.) Then slide the cartridge  
cap off the end of the filter cartridge. DO NOT DISCARD THE  
CAP.  
1. Empty the ice bin. Use warm water to melt the ice if  
necessary. Never use anything sharp to break up the ice in  
the bin. This can cause damage to the ice container and the  
dispenser mechanism.  
2. With the cartridge cap in the vertical position, insert the cap  
into the base grille until it stops.  
2. Wash ice bin with a mild detergent, rinse well and dry  
thoroughly. Do not use harsh or abrasive cleaners or solvents.  
11  
 
REMEMBER:  
Shelves and Shelf Frames  
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Allow 24 hours to produce the first batch of ice.  
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Discard the first three batches of ice produced to avoid  
impurities that may be flushed out of the system.  
To remove and replace a shelf/frame:  
1. Remove the shelf/frame by tilting it up at the front and lifting it  
out of the shelf supports.  
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The quality of your ice will be only as good as the quality of  
the water supplied to your ice maker.  
2. Replace the shelf/frame by guiding the rear shelf hooks into  
the shelf supports. Tilt the front of the shelf up until rear shelf  
hooks drop into the shelf supports. Check to make sure that  
the shelf is securely in position.  
Avoid connecting the ice maker to a softened water supply.  
Water softener chemicals (such as salt) can damage parts of  
the ice maker and lead to poor quality ice. If a softened water  
supply cannot be avoided, make sure the water softener is  
operating properly and is well maintained.  
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It is normal for the ice cubes to be attached at the corners.  
They will break apart easily.  
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Do not force the wire shutoff arm up or down.  
Do not store anything on top of the ice maker or in the ice  
storage bin.  
Meat Drawer, Crisper and Covers  
(on some models)  
To remove and replace the crisper and meat drawers:  
1. Slide crisper or meat drawer straight out to the stop. Lift the  
front of drawer with one hand while supporting the bottom of  
drawer with other hand and slide the drawer out the rest of  
the way.  
REFRIGERATOR  
FEATURES  
Your model may have some or all of these features. Features that  
can be purchased separately as product accessories are labeled  
with the word Accessory.Not all accessories will fit all models.  
If you are interested in purchasing one of the accessories,  
contact your authorized Whirlpool dealer.  
2. Replace the crisper or meat drawer by sliding it back in fully  
past the drawer stop.  
To remove and replace the crisper or meat drawer covers:  
1. Remove the crisper and meat drawer. Press up in center of  
crisper glass insert until it rises above the plastic frame.  
Holding the crisper glass firmly, carefully slide the glass insert  
forward to remove.  
Important information to know about glass shelves  
and covers:  
Do not clean glass shelves or covers with warm water when  
they are cold. Shelves and covers may break if exposed to  
sudden temperature changes or impact, such as bumping.  
For your protection, tempered glass is designed to shatter  
into many small, pebble-size pieces. This is normal. Glass  
shelves and covers are heavy. Use special care when re-  
moving them to avoid impact from dropping.  
2. Lift crisper cover frame and remove. Repeat steps to remove  
the meat drawer cover.  
3. Replace back of meat drawer cover frame into supports or  
slides on side walls of the refrigerator and lower or slide the  
front of the cover frame into place.  
Refrigerator Shelves  
Your model may have glass or wire shelves. Store similar foods  
together and adjust the shelves to fit different heights. This  
reduces the time the refrigerator door is open and saves energy.  
4. Slide rear of glass insert into cover frame and lower front into  
place. Repeat steps to replace the crisper cover.  
Meat storage guide  
Store most meat in original wrapping as long as it is airtight and  
moisture-proof. Rewrap if necessary. See the following chart for  
storage times. When storing meat longer than the times given,  
freeze the meat.  
Slide-out Shelves (on some models)  
To remove and replace a shelf in a metal frame:  
1. Pull the shelf forward to the stop. Tilt the front of the shelf up  
and lift it slightly as you pull the shelf from the frame.  
Fresh fish or shellfish.........................use same day as purchased  
Chicken, ground beef, variety meat (liver, etc.) ................1-2 days  
Cold cuts, steaks/roasts ..................................................3-5 days  
Cured meats...................................................................7-10 days  
2. Replace the shelf by guiding it back into the slots on the  
frame and pushing the shelf in past the stop.  
Leftovers - Cover leftovers with plastic wrap, aluminum foil, or  
plastic containers with tight lids.  
12  
 
Crisper Humidity Control  
Wine or Can/Bottle Rack  
(on some models)  
(on some models - Accessory)  
You can control the amount of humidity in the moisture-sealed  
crisper. Adjust the control to any setting between LOW and  
HIGH.  
To remove and replace the wine rack (left) or can/bottle  
rack (right):  
1. Remove the rack by pulling it straight out from the shelf.  
LOW (open) lets moist air out of the crisper for best storage of  
fruits and vegetables with skins.  
2. Replace the rack by sliding it in between the shelf and the  
wall of the refrigerator.  
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Fruit: Wash, let dry and store in refrigerator in plastic bag or  
crisper. Do not wash or hull berries until they are ready to use.  
Sort and keep berries in original container in crisper, or store  
in a loosely closed paper bag on a refrigerator shelf.  
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Vegetables with skins: Place in plastic bag or plastic  
container and store in crisper.  
HIGH (closed) keeps moist air in the crisper for best storage of  
fresh, leafy vegetables.  
Utility Bin  
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Leafy vegetables: Wash in cold water, drain and trim or tear  
off bruised and discolored areas. Place in plastic bag or  
plastic container and store in crisper.  
(on some models - Accessory)  
NOTE: For long-term storage, store eggs in a covered container  
or in their original carton on an interior shelf.  
Humidity control location:  
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Humidity Control on crisper drawer (Style 1 - on left)  
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Humidity Control on crisper cover (Style 2 - on right)  
FREEZER FEATURES  
Your model may have some or all of these features. Features that  
can be purchased separately as product accessories are labeled  
with the word Accessory.Not all accessories will fit all models.  
If you are interested in purchasing one of the accessories,  
contact your authorized Whirlpool dealer.  
Beverage Drawer  
Freezer Shelf  
To remove and replace the beverage drawer:  
1. Remove the beverage drawer by sliding it straight out to the  
stop. Lift up at the front and slide the beverage drawer out  
the rest of the way.  
To remove and replace the shelf:  
1. Remove the shelf by lifting it up and pulling it straight out.  
2. Replace the shelf by putting it over the supports and lowering  
2. Replace the beverage drawer by sliding it back in fully past  
it into place.  
the stop.  
To remove and replace the beverage drawer shield:  
1. Remove the beverage drawer shield by grasping it at the  
bottom center. Pull up in the center while turning the shield  
slightly to one side.  
2. Replace the shield by grasping it at the bottom center and  
inserting one side into the beverage drawer cover.  
3. Carefully bend the shield at the center to insert the other side  
into the cover.  
Frozen food storage guide  
Storage times will vary according to the quality and type of food,  
the type of packaging or wrap used (should be airtight and  
moisture-proof), and the storage temperature. Ice crystals inside  
a sealed package are normal. This simply means that moisture in  
the food and air inside the package have condensed, creating ice  
crystals.  
Put no more unfrozen food into the freezer than will freeze within  
24 hours (no more than 2 to 3 lbs. of food per cubic foot [907  
to1,350 g per L] of freezer space). Leave enough space in the  
freezer for air to circulate around packages. Be careful to leave  
enough room for the door to close tightly.  
For more information on preparing food for freezing, check a  
freezer guide or reliable cookbook.  
13  
 
Freezer Basket  
Door Bins  
Large door bins hold gallon containers and the smaller door bins  
hold 2-liter bottles. The door bins are removable for easy cleaning  
and adjusting.  
(plastic bin on some models)  
The freezer basket can be used to store bags of frozen fruits and  
vegetables that may slide off freezer shelves.  
NOTE: Place large door bins in the upper part of the refrigerator  
door so the door will close properly. Small door bins will fit in  
either the upper or lower part of the door.  
To remove and replace the freezer basket:  
1. Remove basket by sliding it out to the stop.  
2. Lift the front of the basket and slide it out the rest of the way.  
To remove and replace the door bins:  
1. Remove the bin by lifting it up and pulling it out.  
2. Replace the bin by insert the hooks into the slots on both  
sides of the refrigerator door. Push the bin down to lock it into  
place.  
3. Replace the basket by positioning it on the side wall guide  
rails. Lift the basket front slightly while pushing it past the  
guide rail stops and slide basket in the rest of the way.  
DOOR FEATURES  
REFRIGERATOR CARE  
Your model may have some or all of these features. Features that  
can be purchased separately as product accessories are labeled  
with the word Accessory.Not all accessories will fit all models.  
If you are interested in purchasing one of the accessories,  
contact your authorized Whirlpool dealer.  
Cleaning  
Door Rails  
The door rails may be removed for easier cleaning.  
Snap-on Door Rails  
To remove and replace the rails:  
1. Remove the rails by pushing in slightly on the front of the  
bracket while pulling out on the inside tab. Repeat these  
steps for the other end of the rail.  
Explosion Hazard  
Use nonflammable cleaner.  
2. Replace the rails by aligning the ends of the brackets with the  
buttons on the sides of the door liner. Firmly snap bracket  
and rail assembly onto the tabs above the shelf as shown.  
Failure to do so can result in death, explosion,  
or fire.  
Both the refrigerator and freezer sections defrost automatically.  
However, clean both sections about once a month to prevent  
odors from building up. Wipe up spills immediately.  
Cleaning your refrigerator  
1. Unplug refrigerator or disconnect power.  
Drop-in Door Rails  
2. Remove all removable parts from inside, such as shelves,  
crispers, etc.  
To remove and replace the rails:  
1. Remove the rails by pulling straight up on each end of the rail.  
3. Hand wash, rinse, and dry removable parts and interior  
surfaces thoroughly. Use a clean sponge or soft cloth and a  
mild detergent in warm water.  
2. Replace the rails by sliding the shelf rail into the slots on the  
door and pushing the rail straight down until it stops.  
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Do not use abrasive or harsh cleaners such as window  
sprays, scouring cleansers, flammable fluids, cleaning  
waxes, concentrated detergents, bleaches or cleansers  
containing petroleum products on plastic parts, interior  
and door liners or gaskets. Do not use paper towels,  
scouring pads, or other harsh cleaning tools. These can  
scratch or damage materials.  
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To help remove odors, you can wash interior walls with a  
mixture of warm water and baking soda (2 tbs. to 1 qt.  
[26 g to .95 L] of water).  
14  
 
4. Wash stainless steel and painted metal exteriors with a clean  
sponge or soft cloth and a mild detergent in warm water. Do  
not use abrasive or harsh cleaners. Dry thoroughly with a soft  
cloth. For additional protection against damage to painted  
metal exteriors, apply appliance wax (or auto paste wax) with  
a clean, soft cloth. Do not wax plastic parts.  
Control Panel Light  
Reach behind the refrigerator control panel to remove and  
replace light bulb.  
NOTE: To keep your Stainless Steel refrigerator looking like  
new and to remove minor scuffs or marks, it is suggested that  
you use the manufacturers approved Stainless Steel Cleaner  
& Polish.  
IMPORTANT: This cleaner is for Stainless Steel parts only!  
Do not allow the Stainless Steel Cleaner & Polish to come into  
contact with any plastic parts such as the trim pieces,  
dispenser covers or door gaskets. If accidental contact does  
occur, clean plastic part with a sponge and mild detergent in  
warm water. Dry thoroughly with a soft cloth. To order the  
cleaner, see the Accessoriessection.  
Crisper Light or Upper Freezer Light (on some models):  
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Remove light shield by grasping the top center of the shield  
and pulling forward while turning it slightly to one side. If  
necessary, remove top crisper drawer to access crisper light  
shield.  
5. There is no need for routine condenser cleaning in normal  
home operating environments. If the environment is  
particularly greasy or dusty, or there is significant pet traffic in  
the home, the condenser should be cleaned every two to  
three months to ensure maximum efficiency.  
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Replace the light shield by inserting the tabs on one end into  
the slotted holes in the refrigerator or freezer liner. Then,  
carefully bend the shield at the center to insert the tabs on the  
other end.  
If you need to clean the condenser:  
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Remove the base grille (see Base Grilleor Door  
Removalsection).  
Use a vacuum with a soft brush to clean the grille, the  
open areas behind the grille and the front surface area of  
the condenser.  
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Replace the base grille when finished.  
Lower Freezer Light Beneath Ice Bin (on some models):  
6. Plug in refrigerator or reconnect power.  
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Remove the light shield by grasping the sides and squeezing  
in toward the center. Once the side hooks of shield are free  
from the freezer lining, pull down the shield.  
Changing the Light Bulbs  
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Replace the light shield by squeezing the sides toward the  
center and inserting the side hooks into the slotted holes.  
Once the side hooks are in place, snap the front tab into the  
slotted hole.  
NOTE: Not all appliance bulbs will fit your refrigerator. Be sure to  
replace the bulb with one of the same size and shape. The  
dispenser light requires a heavy duty 10-watt bulb. All other lights  
require a 40-watt appliance bulb. Replacement bulbs are  
available from your dealer.  
1. Unplug refrigerator or disconnect power.  
2. Remove light shield when applicable as shown.  
NOTE: To clean a light shield, wash it with warm water and a  
liquid detergent. Rinse and dry the shield well.  
3. Remove light bulb and replace with one of the same size,  
shape and wattage.  
4. Replace light shield when applicable as shown.  
5. Plug in refrigerator or reconnect power.  
Dispenser Light (on some models)  
Reach through the dispenser area to remove and replace light  
bulb.  
Power Interruptions  
If the power will be out for 24 hours or less, keep both refrigerator  
doors closed to help food stay cold and frozen.  
If the power will be out for more than 24 hours, do one of the  
following:  
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Remove all frozen food and store it in a frozen food locker.  
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Place 2 lbs. (907 g) of dry ice in the freezer for every cubic  
foot (28 L) of freezer space. This will keep the food frozen for  
two to four days.  
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If neither a food locker nor dry ice is available, consume or  
can perishable food at once.  
1. Dispenser Light  
REMEMBER: A full freezer stays cold longer than a partially filled  
one. A freezer full of meat stays cold longer than a freezer full of  
baked goods. If you see that food contains ice crystals, it may be  
refrozen, although the quality and flavor may be affected. If the  
condition of the food is poor, dispose of it.  
15  
 
Holiday and Moving Care  
TROUBLESHOOTING  
Holidays  
Try the solutions suggested here first in order to avoid the  
cost of an unnecessary service call.  
If you choose to leave the refrigerator on while youre away, use  
these steps to prepare your refrigerator before you leave.  
Your refrigerator will not operate  
1. Use up any perishables and freeze other items.  
2. If your refrigerator has an automatic ice maker:  
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Is the power supply cord unplugged? Plug into a grounded  
(earthed) outlet.  
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Raise wire shutoff arm to OFF (up) position.  
Shut off water supply to the ice maker.  
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Has a household fuse or circuit breaker tripped? Replace  
the fuse or reset the circuit breaker.  
3. Empty the ice bin.  
Is the refrigerator or freezer control turned to the OFF  
position? Refer to the Setting or Using the Controls”  
section.  
If you choose to turn the refrigerator off before you leave, follow  
these steps.  
1. Remove all food from the refrigerator.  
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Is the refrigerator defrosting? Recheck to see if the  
refrigerator is operating in 30 minutes. Your refrigerator will  
regularly run an automatic defrost cycle.  
2. If your refrigerator has an automatic ice maker:  
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Turn off the water supply to the ice maker at least one day  
ahead of time.  
Is the refrigerator not cooling? For models with digital  
controls, turn the unit OFF then ON again to reset. See the  
Setting or Using the Controlssection. If this does not  
correct the problem, call for service.  
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When the last load of ice drops, raise the wire shutoff arm  
to the OFF (up) position.  
3. Depending on your model, turn the Thermostat Control (or  
Refrigerator Control, depending on the model) to OFF. See  
the Setting or Using the Controlssection.  
The lights do not work  
4. Clean refrigerator, wipe it, and dry well.  
5. Tape rubber or wood blocks to the tops of both doors to prop  
them open far enough for air to get in. This stops odor and  
mold from building up. Take care not to damage the door seal  
with the blocks.  
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Is the power supply cord unplugged? Plug into a grounded  
(earthed) outlet.  
Is a light bulb loose in the socket or burned out? See the  
Changing the Light Bulb(s)section.  
Moving  
There is water in the defrost drain pan  
When you are moving your refrigerator to a new home, follow  
these steps to prepare it for the move.  
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Is the refrigerator defrosting? The water will evaporate. It is  
normal for water to drip into the defrost pan.  
1. If your refrigerator has an automatic ice maker:  
Is it more humid than normal? When it is humid, expect that  
the water in the defrost pan will take longer to evaporate.  
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Turn off the water supply to the ice maker at least one day  
ahead of time.  
Disconnect the water line from the back of the  
refrigerator.  
The motor seems to run too much  
When the last load of ice drops, raise the wire shutoff arm  
to the OFF (up) position.  
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Is the room temperature hotter than normal? The motor  
will run longer under warm conditions. At normal room  
temperatures, expect your motor to run about 40% to 80% of  
the time. Under warmer conditions, it will run even more.  
2. Remove all food from the refrigerator and pack all frozen food  
in dry ice.  
3. Depending on your model, turn the Thermostat Control (or  
Refrigerator Control, depending on the model) to OFF. See  
the Setting or Using the Controlssection.  
Has a large amount of food just been added to the  
refrigerator? Adding a large amount of food warms the  
refrigerator. The motor normally will run longer to cool the  
refrigerator back down.  
4. Unplug the refrigerator.  
5. Empty water from the defrost pan. The pan is located behind  
Are the doors opened often? The motor will run longer  
when this occurs. Conserve energy by getting all items out at  
one time, keeping food organized, and closing the door as  
soon as possible.  
the base grille.  
6. Clean, wipe, and dry thoroughly.  
7. Take out all removable parts, wrap them well, and tape them  
together so they dont shift and rattle during the move.  
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Are the controls not set correctly for the surrounding  
conditions? Refer to the Setting or Using the Controls”  
section.  
8. Depending on the model, raise the front of the refrigerator so  
it rolls more easily OR screw in the leveling legs so they don't  
scrape the floor. See the Door Closingsection.  
Are the doors not closed completely? Close the doors  
firmly. If they do not close completely, see The doors will not  
close completelylater in this section.  
9. Tape the doors shut and the power cord to the refrigerator  
cabinet.  
When you get to your new home, put everything back  
and refer to the "Refrigerator Installation" section for preparation  
instructions. Also, if your refrigerator has an automatic ice maker,  
remember to reconnect the water supply to the refrigerator.  
16  
 
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Are the condenser coils dirty? This prevents air transfer and  
makes the motor work harder. Clean the condenser coils.  
Refer to the Cleaningsection.  
Off-taste, odor or gray color in the ice  
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Are the plumbing connections new, causing discolored or  
off-flavored ice? Discard the first few batches of ice.  
Are the door gaskets not sealed all the way around?  
Contact a technician or other qualified person.  
Have the ice cubes been stored too long? Throw old ice  
away and make a new supply.  
NOTE: Your new refrigerator will run longer than your old one  
due to its high-efficiency motor.  
Does the freezer and ice bin or bucket need to be  
cleaned? See the Cleaningor Ice Maker and Storage Bin/  
Bucketsection.  
The refrigerator seems to make too much noise  
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The sounds may be normal for your refrigerator. See the  
Normal Soundssection.  
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Has food in the freezer or refrigerator been wrapped  
properly? Use airtight, moisture-proof packaging to help  
prevent odor transfer to stored food.  
The ice maker is not producing ice or not enough ice  
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Does the water contain minerals (such as sulfur)? A filter  
may need to be installed to remove the minerals.  
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Has the ice maker just been installed? Wait 72 hours for full  
ice production to begin. Once your refrigerator is cooled, the  
ice maker should produce 70 to 120 cubes every 24 hours.  
Is there a water filter installed on the refrigerator? Gray or  
dark discoloration in ice indicates that the water filtration  
system needs additional flushing. Run additional water  
through the water dispenser to flush the water filtration  
system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to  
7 minutes initially). Discard discolored ice.  
Is the freezer temperature cold enough to produce ice?  
Wait 24 hours after ice maker hook-up for ice production. See  
the Setting or Using the Controlssection.  
Is the ice maker wire shutoff arm in the OFF (arm up)  
position (on some models)? Lower the wire shutoff arm to  
the ON (arm down) position. See the Ice Maker and Storage  
Bin/Bucketsection.  
The ice dispenser will not operate properly  
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Is the freezer door closed completely? Push the door firmly  
shut. If it will not shut all the way, see The doors will not  
close completelylater in this section.  
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Is the ice maker switch in the OFF (right) position (on  
some models)? Move ice maker switch to the ON (left)  
position. See the Ice Maker and Storage Bin/Bucket”  
section.  
Is the ice bin or bucket installed correctly? For models  
with an interior ice bin, push the ice bin in all the way. If the  
ice bin does not go in all the way, it may not be put in straight.  
Pull it out and try again. For models with an ice bucket  
located on the freezer door, the bucket should sit level. To  
remove the bucket, press the release button on the right side  
of the bucket and lift straight up. Replace the bucket in the  
door making sure it is properly aligned and snapped securely  
into place. Refer to the Ice Maker and Storage Bin/Bucket”  
section.  
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Is the water line shutoff valve to the refrigerator turned  
on? Turn on the water valve. See the Water Supply  
Connectionsection.  
Does the ice maker mold have water in it or has no ice  
been produced? Make sure your refrigerator has been  
connected to a water supply and the supply shutoff valve is  
turned on. See the Water Supply Connectionsection.  
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Is an ice cube jammed in the ice maker ejector arm?  
For models with an interior ice bin, remove the ice from the  
ejector arm with a plastic utensil. For models with an ice  
bucket located on the freezer door, access the ice maker by  
depressing the ice sensor door on the upper left side of the  
freezer interior. While depressing the sensor door, lift the ice  
maker service door and remove the ice from the ejector with  
a plastic utensil. See the Ice Maker and Storage Bin/Bucket”  
section.  
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Has the wrong ice been added to the bin or bucket? Use  
only cubes produced by the current ice maker. If other cubes  
have been added, remove all cubes and check to see that  
none have become stuck in the delivery chute.  
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Has the ice frozen in the ice bin or bucket? Shake the ice  
bin or bucket to separate cubes. If cubes do not separate,  
empty bin or bucket and wait 24 hours for ice to restock.  
Has the ice melted around the auger (metal spiral) in the  
ice bucket? Dump the ice cubes and clean the ice bucket  
completely. Allow 24 hours for the ice maker to restock. Do  
not try to remove the melted ice with a sharp object. You  
could damage the ice bucket.  
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Has a large amount of ice just been removed? Allow 24  
hours for ice maker to produce more ice.  
Are the controls set correctly? See the Setting or Using  
the Controlssection.  
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Is ice stuck in the delivery chute? Clear the ice from the  
delivery chute with a plastic utensil. Do not use anything  
sharp to remove the ice. You could cause damage.  
Is there a water filter installed on the refrigerator? The  
filter may be clogged or installed incorrectly. Check the filter  
installation instructions to ensure that the filter was installed  
correctly and is not clogged. If installation or clogging is not a  
problem, call a technician or other qualified person.  
Is the ice dispenser stalling while dispensing “crushed”  
ice? Stop dispensing ice. Change the ice button from  
crushedto cubed.Depress the ice dispenser arm using a  
sturdy glass. If cubed ice dispenses correctly, depress the  
button for crushedice and begin dispensing again. Refer to  
the Water and Ice Dispenserssection.  
NOTE: If not due to any of the above, there may be a problem  
with the water line. Call for service.  
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Is there ice in the bucket? See The ice maker is not  
producing iceearlier in this section.  
Has the dispenser arm been held in too long? Release  
dispenser arm. Ice will stop dispensing when the arm is held  
in too long. Wait three minutes for dispenser motor to reset  
before using again. It is best to take large amounts of ice  
directly from the ice bin or bucket, not through the dispenser.  
17  
 
Ice bucket difficult to remove  
Water flow from the dispenser decreases noticeably  
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Is the ice bucket difficult to remove (on some models)?  
For models with an ice bucket located on the freezer door,  
select cubedice. Using a sturdy glass, quickly depress and  
release the ice dispenser arm. Open the freezer door, depress  
the release button on the ice bucket and lift upward. Refer to  
the Ice Maker and Storage Bin/Bucketsection.  
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Is there a water filter installed on the refrigerator?  
The filter may be full or incorrectly installed. Remove the  
water filter cartridge (see the Water Filtration System”  
section). Operate the dispenser. If the water flow increases  
noticeably, replace the filter.  
The dispenser water is not cool enough  
The water dispenser will not operate properly  
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Has the refrigerator been newly installed? Allow 24 hours  
for the refrigerator to cool completely.  
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Has the water system not filled? The water system needs  
to be filled the first time it is used. Use a sturdy container to  
depress the water dispenser bar until the water begins to  
flow. Flush the water system by dispensing and discarding  
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take  
approximately 6 to 7 minutes and will help clear air from the  
line. Additional flushing may be required in some households.  
See the Water and Ice Dispenserssection.  
Has a large amount of water been recently dispensed?  
Allow 24 hours for the water to cool completely.  
Has water not been recently dispensed? The first glass of  
water may not be cool. Discard the first glass of water.  
The divider between the two compartments is warm  
I
I
Is the water shutoff valve not turned on or the water line  
connected at the source? Make sure the water shutoff valve  
is turned on and the water source is connected to the  
refrigerator. See the Water Supply Connectionsection.  
The warmth is probably due to normal operation of the  
automatic exterior moisture control. If still concerned, call for  
service.  
Is the water shutoff valve clogged or incorrectly installed?  
See the Water Supply Connectionsection. If clogging or  
installation is not a problem, call for service or contact a  
plumber.  
Temperature is too warm  
I
Are the air vents blocked in either compartment? This  
prevents the movement of cold air from the freezer to the  
refrigerator. Remove any objects from in front of the air vents.  
See the Ensuring Proper Air Circulationsection for the  
location of air vents.  
I
I
Is there a kink in the home water source line? If you find or  
suspect a kink in the water line, call for service.  
Is there a water filter installed on the refrigerator? The  
filter may be clogged or incorrectly installed. First, check the  
filter installation instructions to ensure that the filter was  
installed correctly and is not clogged. If installation or  
clogging is not a problem, call for service.  
I
I
Are the door(s) opened often? The refrigerator will warm  
when this occurs. Keep the refrigerator cool by getting all  
items out at one time, keeping food organized, and closing  
the door as soon as possible.  
Has a large amount of food just been added to the  
refrigerator or freezer? Adding a large amount of food  
warms the refrigerator. It can take several hours for the  
refrigerator to return to the normal temperature.  
Water or ice is leaking from the dispenser  
I
Is the glass not being held under the ice dispenser long  
enough, causing the ice to spill? Hold the container under  
the ice chute for two to three seconds after releasing the  
dispenser lever. Water or ice may continue to dispense during  
this time.  
I
I
Are the controls set correctly for the surrounding  
conditions? See the Setting or Using the Controlssection.  
Is the refrigerator not cooling? For models with digital  
controls, turn the unit OFF then ON again to reset. See the  
Setting or Using the Controlssection. If this does not  
correct the problem, call for service.  
I
I
Is an ice cube stuck in the chute and holding the trap  
door open? Remove the cube.  
Is there a water filter installed on the refrigerator? The  
water filtration system may have air in the lines, causing water  
to drip. Additional flushing may help clear air from the lines.  
Normal dispenser use should flush air from the lines within 24  
to 72 hours.  
18  
 
There is interior moisture buildup  
ASSISTANCE OR SERVICE  
I
I
Are the air vents blocked in the refrigerator? Remove any  
objects from in front of the air vents. See the Ensuring  
Proper Air Circulationsection for the location of air vents.  
Before calling for assistance or service, please check  
Troubleshooting.It may save you the cost of a service call. If  
you still need help, follow the instructions below.  
Are the door(s) opened often? Avoid humidity buildup by  
getting all items out at one time, keeping food organized, and  
closing the door as soon as possible.  
When calling, please know the purchase date and the complete  
model and serial number of your appliance. This information will  
help us to better respond to your request.  
I
I
Is the room humid? It is normal for moisture to build up  
inside the refrigerator when the room air is humid.  
If you need replacement parts  
Is the food packaged correctly? Check that all food is  
securely wrapped. Wipe off damp food containers before  
placing in the refrigerator.  
If you need to order replacement parts, contact the dealer from  
whom you purchased the unit or a Whirlpool designated service  
company.  
I
I
Are the controls set correctly for the surrounding  
conditions? See the Setting or Using the Controlssection.  
Accessories  
Was a self-defrost cycle completed? It is normal for  
droplets to form after the refrigerator self-defrosts.  
Replacement filters  
To order accessories, contact your authorized Whirlpool dealer  
and ask for the appropriate part number listed below.  
The doors will not close completely  
Stainless Steel Cleaner & Polish  
I
I
Are food packages blocking the door open? Rearrange  
containers so that they fit more tightly and take up less  
space.  
Order Part #4396095  
Cabinet Side Trim kits:  
Part #2208187S - Stainless Trim Kit  
Part #2208187W - White Trim Kit  
Part #2208187B - Black Trim Kit  
Part #2208187T - Biscuit Trim Kit  
Is the ice bin or ice bucket out of position? For models  
with an interior ice bin, push the ice bin in all the way. If the  
ice bin does not go in all the way, it may not be put in straight.  
Pull it out and try again. For models with an ice bucket  
located on the freezer door, the bucket should sit level. To  
remove the bucket, press the release button on the right side  
of the bucket and lift straight up. Replace the bucket in the  
door making sure it is properly aligned and snapped securely  
into place. See the Ice Maker and Storage Bin/Bucket”  
section.  
Decorative Door Panel kits:  
Part #4378123 - White Cabinet Color  
Part #4378124 - Black Cabinet Color  
Part #4378125 - Biscuit Cabinet Color  
Base grille water filter cartridges:  
NOTE: Do not use with water that is microbiologically unsafe  
or of unknown quality without adequate disinfection before  
or after the system.  
Standard Cartridge:  
Order Part #4392857 (NL300 and L500)  
I
Are the pans, shelves, bins, or baskets out of position?  
Put the crisper cover and all pans, shelves, bins, and baskets  
back into their correct positions. See the Crisper and Crisper  
Coverssection for more information.  
I
I
Are the gaskets sticking? Clean gaskets according to the  
directions in the Cleaningsection.  
Does the refrigerator wobble or seem unstable? Level the  
refrigerator. See the Door Closingor Leveling Refrigerator”  
section, depending on your model.  
I
Were the doors removed during product installation and  
not properly replaced? Remove and replace the doors  
according to the Door Removalsection on some models, or  
call a qualified service technician.  
The doors are difficult to open  
I
Are the gaskets dirty or sticky? Clean gaskets according to  
the directions in the Cleaningsection.  
Computer Troubleshooting (on some models)  
See the Computer and Software User Guidefor information  
regarding your computer system.  
19  
 
®
WHIRLPOOL REFRIGERATOR WARRANTY  
ONE-YEAR FULL WARRANTY ON REFRIGERATOR  
For one year from the date of purchase, when this refrigerator is operated and maintained according to instructions attached to or  
furnished with the product, Whirlpool Corporation will pay for factory specified replacement parts and repair labor to correct defects in  
materials or workmanship. Service must be provided by a Whirlpool designated service company.  
FIVE-YEAR FULL WARRANTY ON SEALED REFRIGERATION SYSTEM AS PARTS LISTED  
For five years from the date of purchase, when this refrigerator is operated and maintained according to instructions attached to or  
furnished with the product, Whirlpool Corporation will pay for factory specified replacement parts and repair labor to correct defects in  
materials or workmanship in the sealed refrigeration system. These parts are: compressor, evaporator, condenser, dryer, connecting  
tubing. Service must be provided by a Whirlpool designated service company.  
Whirlpool Corporation will not pay for:  
1. Service calls to correct the installation of your refrigerator, to instruct you how to use your refrigerator, to replace house fuses or  
correct house wiring or plumbing or to replace light bulbs.  
2. Repairs when your refrigerator is used in other than normal, single-family household use.  
3. Pickup and delivery, your refrigerator is designed to be repaired in the home.  
4. Damage to your refrigerator caused by accident, misuse, fire, flood, improper installation, acts of God, or use of products not  
approved by Whirlpool Corporation.  
5. Any food loss due to product failure.  
6. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
7. Replacement parts or repair labor costs for units operated outside the United States and Canada.  
WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES  
Outside the United States, a different warranty may apply. For details, please contact your authorized Whirlpool dealer.  
If you need service, first see the Troubleshootingsection of this book. After checking Troubleshooting,additional help can be found  
by checking the Assistance or Servicesection.  
For warranty information in Australia and New Zealand:  
Please fill out the Product Registration Card and drop it in a post box. No stamp is required.  
Specific warranty details are outlined in this booklet. However, the benefits conferred by this express warranty are additional to all other  
conditions, warranties, guarantees, rights or remedies expressed or implied by the Trade Practices Act and similar State or Territory  
laws and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herin shall restrict or  
modify such rights, remedies, obligations, or liabilities.  
Should you require any assistance or service, phone the Whirlpool Customer Service Centre in Australia at 1800 032 103 and  
New Zealand 0800 44 2584 (toll free).  
Keep this book and your sales slip together for future  
Dealer name____________________________________________________  
reference. You must provide proof of purchase or installation  
date for in-warranty service.  
Address ________________________________________________________  
Phone number__________________________________________________  
Model number __________________________________________________  
Serial number __________________________________________________  
Purchase date __________________________________________________  
Write down the following information about your refrigerator to  
better help you obtain assistance or service if you ever need it.  
You will need to know your complete model number and serial  
number. You can find this information on the model and serial  
number label, located on your appliance as shown in the Parts  
and Featuressection of this book.  
2254913  
© 2002 Whirlpool Corporation.  
9/02  
Printed in U.S.A.  
All rights reserved.  
® Registered Trademark/TM Trademark of Whirlpool, U.S.A.  
 

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